Return & Refund Policy

Return & Refund Policy

Effective Date: May 24, 2026

Thank you for shopping with Sassy Foot Fashion. We strive to provide high-quality apparel and customer satisfaction. This Return & Refund Policy explains the terms for returns, exchanges, refunds, and damaged items purchased through our website or mobile applications.

1. Return Eligibility

Eligible items may be returned within 14 days of delivery unless otherwise stated on the product page.

To qualify for a return, items must be:

  • Unworn
  • Unwashed
  • Unused
  • In original condition
  • Free from odors, stains, or damage
  • Returned with original tags and packaging when applicable

Returns that do not meet these conditions may be denied.

2. Non-Returnable Items

The following items are considered final sale and are not eligible for return or refund unless defective:

  • Limited edition releases
  • Preorder products
  • Custom or personalized items
  • Clearance or sale items
  • Gift cards
  • Worn or washed merchandise
  • Items marked “Final Sale”

3. Exchanges

Exchanges may be offered for:

  • Size changes
  • Defective items
  • Incorrect items shipped

Exchange availability depends on inventory availability.

If replacement inventory is unavailable, store credit or a refund may be issued at our discretion.

4. Return Process

To initiate a return:

  1. Contact our support team with your order number
  2. Provide photos if requested
  3. Wait for return authorization instructions
  4. Ship approved returns to the provided return address

Unauthorized returns may be refused.

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped
  • The item arrived damaged
  • The product is defective

We recommend using a trackable shipping service.

5. Refunds

Once a return is received and inspected, refunds may be approved or denied based on policy eligibility.

Approved refunds will be issued to the original payment method.

Please allow:

  • 5–10 business days for processing
  • Additional time depending on your financial institution

Original shipping fees are generally non-refundable unless required by law.

6. Store Credit

In some situations, Sassy Foot Fashion may issue:

  • Store credit
  • Exchange credit
  • Promotional credit

instead of a monetary refund.

Store credits are non-transferable and may have expiration terms where permitted by law.

7. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us within 7 days of delivery
  2. Include photographs of:
    • The item
    • Packaging
    • Shipping label
  3. Provide your order number

We may offer:

  • Replacement
  • Exchange
  • Store credit
  • Refund

at our discretion.

8. Incorrect Orders

If you receive the wrong item, contact us promptly with:

  • Your order number
  • Photos of the received item

We will work to correct the issue as quickly as possible.

9. Lost or Stolen Packages

Sassy Foot Fashion is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen afterward.

Customers should:

  • Verify shipping information
  • Check with neighbors or household members
  • Contact the shipping carrier directly

We may assist with carrier claims when possible but cannot guarantee reimbursement or replacement.

10. Product Variations

Due to the nature of apparel manufacturing and printing processes, slight variations may occur in:

  • Color
  • Print placement
  • Garment texture
  • Sizing
  • Wash effects

These variations are not considered defects.

11. Chargebacks & Fraud Prevention

Customers are encouraged to contact Sassy Foot Fashion directly before initiating payment disputes or chargebacks.

Fraudulent chargebacks or abuse of refund policies may result in:

  • Order cancellation
  • Account restrictions
  • Refusal of future service

12. Mobile App Purchases

Orders placed through the Sassy Foot Fashion mobile app are subject to the same Return & Refund Policy as website purchases.

13. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.

Updated versions will be posted on this page with a revised effective date.

14. Contact Information

For return or refund assistance, please contact:

Sassy Foot Fashion
Website: Sassy Foot Fashion
Email: support@sassyfootfashion.com