Thank you for shopping with Sassy Foot Fashion. We strive to provide high-quality apparel and customer satisfaction. This Return & Refund Policy explains the terms for returns, exchanges, refunds, and damaged items purchased through our website or mobile applications.
1. Return Eligibility
Eligible items may be returned within 14 days of delivery unless otherwise stated on the product page.
To qualify for a return, items must be:
Unworn
Unwashed
Unused
In original condition
Free from odors, stains, or damage
Returned with original tags and packaging when applicable
Returns that do not meet these conditions may be denied.
2. Non-Returnable Items
The following items are considered final sale and are not eligible for return or refund unless defective:
Limited edition releases
Preorder products
Custom or personalized items
Clearance or sale items
Gift cards
Worn or washed merchandise
Items marked “Final Sale”
3. Exchanges
Exchanges may be offered for:
Size changes
Defective items
Incorrect items shipped
Exchange availability depends on inventory availability.
If replacement inventory is unavailable, store credit or a refund may be issued at our discretion.
4. Return Process
To initiate a return:
Contact our support team with your order number
Provide photos if requested
Wait for return authorization instructions
Ship approved returns to the provided return address
Unauthorized returns may be refused.
Customers are responsible for return shipping costs unless:
The wrong item was shipped
The item arrived damaged
The product is defective
We recommend using a trackable shipping service.
5. Refunds
Once a return is received and inspected, refunds may be approved or denied based on policy eligibility.
Approved refunds will be issued to the original payment method.
Please allow:
5–10 business days for processing
Additional time depending on your financial institution
Original shipping fees are generally non-refundable unless required by law.
6. Store Credit
In some situations, Sassy Foot Fashion may issue:
Store credit
Exchange credit
Promotional credit
instead of a monetary refund.
Store credits are non-transferable and may have expiration terms where permitted by law.
7. Damaged or Defective Items
If your order arrives damaged or defective:
Contact us within 7 days of delivery
Include photographs of:
The item
Packaging
Shipping label
Provide your order number
We may offer:
Replacement
Exchange
Store credit
Refund
at our discretion.
8. Incorrect Orders
If you receive the wrong item, contact us promptly with:
Your order number
Photos of the received item
We will work to correct the issue as quickly as possible.
9. Lost or Stolen Packages
Sassy Foot Fashion is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen afterward.
Customers should:
Verify shipping information
Check with neighbors or household members
Contact the shipping carrier directly
We may assist with carrier claims when possible but cannot guarantee reimbursement or replacement.
10. Product Variations
Due to the nature of apparel manufacturing and printing processes, slight variations may occur in:
Color
Print placement
Garment texture
Sizing
Wash effects
These variations are not considered defects.
11. Chargebacks & Fraud Prevention
Customers are encouraged to contact Sassy Foot Fashion directly before initiating payment disputes or chargebacks.
Fraudulent chargebacks or abuse of refund policies may result in:
Order cancellation
Account restrictions
Refusal of future service
12. Mobile App Purchases
Orders placed through the Sassy Foot Fashion mobile app are subject to the same Return & Refund Policy as website purchases.
13. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.
Updated versions will be posted on this page with a revised effective date.
All product names, logos, and brands are the property of their respective owners. The use of these names, logos, and brands does not imply endorsement. Sassy Foot Fashion is licensed to use these trademarks for the purpose of selling products featuring these designs.
Sassy Foot Fashion is committed to ethical sourcing and fair labor practices. All products are sourced from suppliers who comply with international labor standards and environmental regulations. We work with certified manufacturers who maintain safe working conditions and fair wages for all employees.
